Returns & Refunds

• All furniture is made to order and our lead time is 10-12 weeks (except in-stock and pre-order items)
• Pre-order items are not yet in our warehouse and the dates presented for those products are estimates only and are subject to change as we encounter delays. We can not predict port congestions and weather delays which do happen from time to time. we are not liable for any container delays.
• Custom Furniture orders may be changed or cancelled in writing within 14 days of purchase however a cancellation fee of 15% will apply.
• We can ship globally and the shipping is made payable by the customer as per our freight costs or they can arrange their own shipping and advise Troffle accordingly of the details. As we have relationships with out cargo carriers its best and most reliable to contact us for your shipping quote.

Price / Quotations

• All prices are listed in AUD and we reserve the right to change the pricing at any time without any notice.

Placing an order

• All product specifications, terms and conditions, including product information, should be read and understood by client before proceeding
• A welcome email will be sent with confirmation of your order
• Delivery details will be sent separately

Lead Times

• Lead time for all furniture will vary (9-12 weeks) depending on the order (except in-stock and pre-order items)

Payment

• Total amount of all online orders and direct orders is due upon the placement of your order.

• All items will be inspected by our makers before departure and upon on arrival, we ask that you do the same. Any damage or defects considered to have already been present must be notified to Troffle within 24 hours of being received.

Returns & Refunds On Custom Made Furniture

• All of our items are checked at packing during our quality control inspection.
• Troffle will only accept returns and exchanges on faulty or damaged goods. 
• Troffle wii not accept refunds or exchanges for change of mind.
• All products are handmade, one piece at a time, using natural materials. you may find irregularities, colour variance and imperfections in our products.
• Minor splits can or may occur in teak when the wood shrinks as it dries and should not be considered as a flaw and we do not accept returns for these reasons as this are not "faulty not damage"

 Warranty

• We do not provide warranties on any of our products.
• Our pieces are handmade by our artisans and built to last. they may have slight flaws, cracks or imperfections which give them a unique character as no one piece will be identically the same, this is not to be considered a flaw.
• The buyer acknowledges that our products are made of natural materials which responds to temperature and humidity variations by expanding and contracting, which may result in cracking and splitting - this is a natural process and is not deemed defective in such instances.

Disclaimer

• We endeavour to make every effort possible possible to provide accurate and updated content on this website. unfortunately there may be occasionally price changes, sold out goods or unforeseen back orders and other unintentional errors on our site. we reserve the right not to be liable for these errors.